Refund & Return Policy
Last updated: September 18, 2026 · Operated by Reflekt Vision OPC Private Limited
This policy covers two product categories with different rules. Please read the section that applies to your purchase.
- Physical products — printers, peripherals, accessories, ink & toner.
- Digital products — antivirus software, internet-security suites, and other license keys.
Physical products — 30-day return window
If you are not satisfied with a physical product, you may return it within 30 days of delivery for a refund or exchange, subject to the conditions below.
Eligibility
- Unused and in the same condition as received.
- In the original packaging with all accessories, manuals, and tags.
- Accompanied by proof of purchase (order number).
Non-returnable physical items
- Opened ink cartridges and toner (unless defective).
- Items marked "Final Sale" or "Clearance."
- Items returned more than 30 days after delivery.
How to start a return
- Email support@refkart.shop with your order number and the reason for return.
- We will email you an RMA number and return shipping instructions within 1 business day.
- Pack the item securely and include the RMA on the outside of the package.
- Ship using a trackable carrier — we recommend USPS, UPS, or FedEx with tracking.
Return shipping
Customers are responsible for return shipping costs unless the return is due to a defect or our error. Original shipping charges are non-refundable.
Refunds (physical)
Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued to your original payment method via Stripe within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.
Exchanges
The fastest way to exchange a physical item is to return it for a refund and place a new order for the desired product.
Damaged or defective items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We will arrange a free return label and a replacement or full refund at no cost to you.
Order cancellation
You may cancel a physical-product order before it ships. Once an order is in transit, please use the return process above.
Digital products — license keys & software
Digital products are non-refundable once the license key has been delivered to your email. This is the industry standard for software activation keys — once a key has been sent, it cannot be retrieved or resold. The same policy applies at Best Buy, Office Depot, Amazon Digital Downloads, and other major retailers.
Exceptions — we will replace or refund if:
- The key fails to activate at the publisher's official activation site and the publisher confirms the key is invalid.
- You received a key that was already activated before delivery.
- We delivered the wrong product (e.g., you ordered Norton and received McAfee).
How to request a digital refund or replacement
- Within 7 days of delivery, email support@refkart.shop with your order number and a screenshot of the activation error from the publisher's site.
- We verify the issue with the software publisher.
- If verified, we issue a replacement key within 1 business day, or a full refund to your original payment method within 5–10 business days.
What is NOT a digital refund exception
- Buyer's remorse or "I changed my mind" — the key is already delivered.
- "I bought the wrong product by mistake" — please check product details carefully before purchasing.
- "It doesn't work on my old/unsupported operating system" — system requirements are listed on every product page.
- Subscription expiry after the 1-year term — renewals are handled by the software publisher directly.
For full details on how we source and deliver digital products, see Digital Products & License Keys.
Contact
Refund or return questions: support@refkart.shop.
General inquiries: info@refkart.shop.